PathChron Privacy Policy

Effective Date: May 14, 2026

INTRODUCTION

PathChron LLC (“PathChron,” “we,” “our,” or “us”) provides a mobile application, website, and related services designed to assist organizations with workforce coordination, operational oversight, logistics management, asset tracking, and related business functions (collectively, the “Services”).

This Privacy Policy describes how we collect, use, disclose, and protect information when individuals access or use the Services.

The Services are intended primarily for use by businesses and organizations on company-owned or employer-authorized mobile devices. The Services are not intended for personal consumer use or monitoring of personally owned devices unless expressly authorized by the organization utilizing the Services. Organizations using the Services are responsible for ensuring they have obtained any required employee notices, acknowledgments, or consents under applicable law. Users may contact PathChron for support or privacy-related inquiries through https://pathchron.com/support or by e-mail at [email protected].

We may update this Privacy Policy periodically. Material changes will be reflected by updating the “Last Updated” date above and, where appropriate, by providing additional notice through the Services or other reasonable means.

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE. FOR PURPOSES OF THIS PRIVACY POLICY, "WE”, "US,” AND "OUR” MAY REFER TO PATHCHRON LLC, AND ITS AUTHORIZED SERVICE PROVIDERS, AS APPLICABLE.

 

INFORMATION WE COLLECT

We collect several types of information from and about users of our Services, including information:

  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number, employer or organization name, username, authentication credentials, or similar account information (“Personal Information”);
  • by which we may identify, monitor, or manage a company-owned or employer-authorized mobile device, including device identifiers, mobile device model, operating system version, IP address, browser type, wireless carrier, application version, crash reports, diagnostic information, and similar technical information (“Device Information”);
  • by which we may geolocate you or a company-owned or employer-authorized mobile device, including precise GPS location, real-time location, background location data, movement or travel activity, and timestamps associated with location events (“Location Information”);
  • When you register to use the Service, whether in your individual capacity or on behalf of an organization, we may collect the personal information disclosed on our online registration forms, including your name, e-mail address, employer or organization name, account credentials, and other information detailed therein (the “Account Data”).
  • records and copies of your correspondence (including e-mail addresses), support requests, customer service communications, or other communications with us (“Correspondence”);
  • responses to surveys that we might ask you to complete for research or operational purposes (“Survey Responses”);
  • details regarding your access to and use of the Services, including login activity, access timestamps, feature usage, operational activity records, interaction logs, and similar usage information (“Usage Information”); and
  • details of transactions you carry out through our Services and of the fulfillment of any orders for products or Services. You may be required to provide financial information before placing an order through our Services, and payment processing shall be governed by our Terms of Use.

You also may provide information to be published or displayed (hereinafter, “posted”) or transmitted to other users of the Services or third parties (collectively, “User Contributions”).  Users may control certain location permissions through device settings, although disabling location access may limit the functionality of the Services.

Usage Details, IP Addresses, Cookies, and Other Technologies. As you navigate through and interact with our Services, we may automatically collect certain information about your equipment, browsing actions, usage activity, and patterns, including:

  • Details of your visits to our Services, including traffic data, location data, logs, operational records, and other communication data, and the resources that you access and use on the Website.
  • Information about your computer, mobile device, internet connection, device identifiers, wireless carrier, application version, IP address, operating system, and browser type.
  • Information regarding how and when you access, interact with, or use the Services and related devices.

Depending on device settings and organizational configuration, Location Information may be collected while the application is open, running in the background, or otherwise active on the device.

The information we collect automatically helps us to improve our Services and deliver a more secure, reliable, and personalized experience by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Services according to your individual interests.
  • Maintain security and operational integrity of the Services.
  • Recognize users and devices when they return to the Services.

We may use cookies, web beacons, pixel tags, SDKs, embedded code, local storage objects, and similar technologies in order to operate the Services efficiently and collect data related to usage of and interaction with the Services and mobile devices. All such collected data (collectively, "User Interaction Data") may include how and when you use your mobile device. We do not access or collect the content of personal mobile phone communications, such as personal conversations or text messages, except to the extent such information is intentionally submitted through the Services. The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.
  • Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to analyze usage patterns, measure engagement, maintain system integrity, and support operational analytics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect Personal Information automatically in all circumstances, but we may associate automatically collected information with Personal Information that we collect from other sources or that you provide to us.

Employer Authorization And Device Use. The Services are intended for use in connection with employer-managed operations and may be deployed on company-owned or employer-authorized devices.

Organizations using the Services are solely responsible for:

  • determining lawful use of the Services;
  • providing legally required notices to personnel;
  • obtaining any required acknowledgments or consents; and
  • complying with applicable employment, monitoring, privacy, and labor laws.

Users should understand that location and operational information collected through the Services may be accessible to authorized administrators or representatives of the organization utilizing the Services.

 

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

  • provide, maintain, and improve the Services;
  • authenticate users and manage accounts;
  • facilitate workforce coordination and operational oversight;
  • monitor company-owned or employer-authorized devices;
  • provide dispatching, routing, logistics, and tracking functionality;
  • generate operational records and reporting;
  • improve system reliability, performance, and security;
  • investigate incidents, misuse, fraud, or unauthorized activity;
  • respond to support requests and customer inquiries;
  • comply with legal obligations; and
  • enforce our agreements, policies, and rights.

We do not sell personal information for monetary consideration.

Disclosure of Your Information. We may disclose aggregated information about our users and information that does not identify any individual without restriction. We may also disclose your personal information:

  • to authorized administrators or representatives of the organization utilizing the Services;
  • to contractors, vendors, and service providers supporting the operation of the Services;
  • in connection with a merger, acquisition, financing, restructuring, or sale of assets;
  • to comply with applicable law, legal process, governmental request, or regulatory obligation;
  • to protect the security, integrity, or lawful operation of the Services;
  • to investigate fraud, security incidents, or unauthorized activity; or
  • with consent or at the direction of the user or organization utilizing the Services.

We do not disclose personal information to third parties for independent advertising or marketing purposes.

Data Retention. We retain information for as long as reasonably necessary to:

  • provide the Services;
  • satisfy operational and contractual obligations;
  • maintain security and audit records;
  • comply with legal requirements; and
  • resolve disputes or enforce agreements.

Retention periods may vary depending on the nature of the information, organizational settings, legal obligations, and legitimate business needs.

Choices About How We Use and Disclose Your Information. We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your cookie settings, consult your browser’s technical help website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

GENERAL

CHILDREN

Our Services are not intended for children under 13 years of age. No one under age 13 may provide us with any information through the Services. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information to or through our Services or any of their features. Do not register for the Services, make any purchases through the Services, use any interactive features of the Services, or provide any information about yourself to us, including your name, address, telephone number, e-mail address, screen name, user name, device information, or location information. If we learn we have collected or received personal information from a child under 13 without appropriate authorization or verified parental consent, we will take reasonable steps to delete that information.

The Services are operated in the United States, and information may be processed and stored in the United States or other jurisdictions where we or our service providers operate. If you access or use the Services from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in jurisdictions that may have different data protection laws than your jurisdiction of residence.

If you believe we might have any information from or about a child under 13, please contact us at [email protected].

Correcting Your Information

Subject to applicable law and organizational administration requirements, users may request access to, correction of, or deletion of certain personal information by contacting us at [email protected]. In certain circumstances, account deletion requests may need to be coordinated through the organization administering the account or device. We may retain certain information where necessary to comply with legal obligations, maintain security records, enforce agreements, resolve disputes, or protect legitimate business interests.

State Privacy Rights

California Civil Code Section § 1798.83 permits users of our Services who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [email protected]. Certain state privacy laws may provide residents with rights relating to personal information, including rights to:

  • request access to personal information;
  • request correction of inaccurate information;
  • request deletion of personal information; and
  • obtain information regarding categories of information collected and disclosed.

Requests may be submitted to [email protected]. We do not sell personal information for monetary consideration.

Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from accidental loss and from unauthorized access, use, alteration, disclosure, or destruction.

These safeguards may include encrypted transmission of data, access controls, authentication procedures, monitoring and logging mechanisms, and secure hosting environments. The safety and security of your information also depend on you. If you are provided with, or choose, a password or other access credentials for the Services, you are responsible for keeping those credentials confidential. You should not share your password or access credentials with anyone.

Unfortunately, no method of transmission over the internet or method of electronic storage is completely secure. Although we use reasonable measures to protect personal information, we cannot guarantee the absolute security of information transmitted to or stored through the Services. Any transmission of information is at your own risk.

From time to time, we may use third-party vendors, service providers, hosting providers, infrastructure providers, analytics providers, mapping providers, or other technology providers to provide, support, secure, or improve all or portions of the Services. These providers may process information on our behalf, subject to applicable contractual, technical, and legal safeguards.

If you request deletion of your account or personal information, we will process the request in accordance with applicable law, our contractual obligations, and any organization-level administration requirements. Certain information may be retained as necessary for security, legal compliance, dispute resolution, backup, audit, or legitimate business purposes.

You may contact us at [email protected] for more information regarding our data security practices or third-party service providers.

International Users

The Services are operated in the United States, and information may be processed and stored in the United States or other jurisdictions where our service providers operate.

By using the Services, users acknowledge that information may be transferred to and processed in jurisdictions that may have different data protection laws than their jurisdiction of residence.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. When material changes are made, we may provide notice through the Services, by updating the effective date above, or through other reasonable means. Continued use of the Services following an update constitutes acknowledgment of the revised Privacy Policy.

Contact Information

Questions regarding this Privacy Policy or the Services may be directed to:

PathChron LLC

[email protected] 

Privacy-related inquiries may also be submitted through: https://pathchron.com/support